Topline Co (Topline Co Pty Ltd, ABN 54 627 675 585) respects your privacy and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Privacy Act). We understand that privacy and how we collect, use, disclose and protect your information is important to you. References in this Policy to “us”, “our” or “we” are references to Topline Co Pty Ltd (Topline Co).
How do we collect personal information from you?
We may collect personal information about you in the following ways:
From time to time, you may be able to visit our website or deal with us anonymously. We require certain personal information to be able to provide you with the services and information you request. If you do not provide us with certain personal information, we may not be able to provide you with access to certain services or respond to your request.
Our website may deposit "cookies" in a visitor's computer. Cookies are pieces of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site. Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies.
Most web browsers are initially set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
What personal information do we collect?
The types of personal information that we collect will depend on the nature of your dealings with us and the circumstances in which the information is collected.
However, the types of personal information we collect and hold about you may include:
Generally, we endeavour to collect personal information directly from the individuals concerned. However, if this is not practicable, we may collect personal information about individuals from third parties, including from publicly available sources. If we do, we will take reasonable steps to ensure that the individuals concerned are made aware of the collection of their information.
Please note that, while we seek to minimise the personal information we collect, if you do not provide us with the personal information we request, we may not be able to provide you with the services and other assistance you seek.
How do we use your personal information?
We may use your information to:
How do we disclose your personal information?
Topline Co does not sell, rent or trade personal information about you to or with third parties. Personal information may be disclosed outside of Topline Co in the circumstances described below:
How do we secure your personal information?
We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date. These steps include promptly updating personal information when we are advised that personal information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.
We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time. These measures include:
All of our employees are also bound to keep your personal information secure and treat it as confidential.
However, please be aware that the transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third parties not under the control of Topline Co may be able to access or intercept transmissions or private communications without Topline Co permission or knowledge. Topline Co takes all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.
How can you access, restrict use, update your personal information or opt out?
You have rights under the Privacy Act to:
Such requests should be submitted to us in writing using our contact us details on this website. We may ask you to verify your identity before providing you with or correcting such information. In some circumstances, there may be a valid reason for us to deny your request to access or correct your information. If we do this, we will tell you why.
To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an e-mail to the contact details set out in the 'Contact us' section of our website.
You have a right to request the erasure or destruction of your personal information when it is no longer necessary for the purpose for which it was originally collected, it is not being used for the purposes for which it was collected, or you wish to withdraw your consent for certain processing. There may be cases where we are unable to comply with your request such as where we need to continue processing your personal information in order to comply with applicable laws.
If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:
Links to other sites
If you wish to make a complaint about your privacy and how we have handled your personal information, please contact us setting out your complaint in writing, and forward it to the attention of our Privacy Officer, using the 'Contact us' section of our website.
In the complaint, please include your contact details (such as email address, name, address and telephone number) and clearly describe the complaint.
We will respond to your query or complaint within a reasonable time.
If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at email@example.com or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/
You may contact us by getting in touch via our Contact Us page on this Website.